Are the prices shown in your website including shipping costs?
Yes, all of product prices shown in our website
including handling, packaging and delivery to US and Europe.
2.
The flowers are made and shipped from Thailand., so far away.
Can you provide me with your phone number and address?? Do you
have a business number?
Please be confident in shopping with our company,
though we are so far away, but all of our staff here are honest
and as our aim is to be the best silk wedding flowers company
over the net, we try our best to maintain high standard level
of products and services.
Our company is Fleurspermail Co.Ltd. 188/122 Saladang Rd. Maung
Chumphon 86000 Thailand. Phone: 66 77 507517
My License No. is 086 735 4800 310
You can search to find our company at website www.dbd.go.th
go to English version at link on the top of homepage.
Then click at the link 'search business name', the last one
at left side of
english homepage.
Insert name of the company in capital letters 'FLEURS'
then click at 'begin with' dialog and then click search.
You will find the name of our company there.
3.
Will the shipping damage the flowers?? How do you guarantee
this?? What kind of packaging do you provide?
We usually ship our flowers in double sided boxes,
outer carton box and inner silk cover paper box. All of the
bouquets are wrapped by tissue paper, clear plastic and then
air-bubbles. The corsages and boutonniers are packed in plastic
box.
We tightly pack them so there will be no room for them to move
around the box and get damaged.
We have a 100 percent guarantee on all of our products, including
custom made, if you decide to return them for any reason, please
ship back within 10 days of receipt, (please note that we must
receive the items in unused condition and in their original
packages) Full refund is provided.
Since you are in thailand what it would be shipping wise and
to get them
through customs?
Ususally we ship all of the package by express
mail which takes about 3-5 business days to reach US and Europe.
As for our experience, there is no problem with custom at all,
anyway some packages sail through customs without delay and
others are held for awhile. It would be best to order in plenty
of time advance so that you won’t be disappointed.
6.
Where do you ship your wedding flowers to?
We ship to US, Europe and all over the world.
7.
How long before the wedding should I place my order?
We would like to have your order at least 2-3
months in advance. Anyway we can process the order in shorter
periods and rush order is also possible, if we are not booked.
Please e-mail us upon your desired shipping date.
8.
How long it would take to receive the flowers?
Usually, it takes about 1-2 weeks to process
each order, and the shipping time is between 3-5 business days
to US and Europe.
9.
Do you have a printed catalog?
No, but we do have some brochures, please e-mail
us if you need them.
10.
Do you offer other decorative items that would be in the same
theme as your special promotion set?
Yes, please e-mail us more informations about
the decorative items you required. We can design the decorative
items especially for your wedding venue.
11.
Do you have or can you make corsage &boutoniere which
would match your Poem of The Sea Bridal Bouquet?
Yes, we can make corsage & boutonniere to
match any special set you need.
12.
I love the look of the Timeless Classic Bridal Bouquet and
Bridesmaid Bouquet. I do not particularly like the look of the
Bountonniere. Is there a way you could change the look of it?
Yes, we can change the design of any items in
the set that you love. All the changed items will be approved
before sending to you.
13.
Do you have other flowers and designs not shown in your website?
Yes, we do have many other designs of wedding
bouquets, corsages, boutonnieres in lots of wedding theme that
we can e-mail the pictures to you.
14.
How can I see the sample of your flowers?
In case you want to see the quality of our flowers
and work before ordering, we could offer sample flowers
in small bouquet which you may use as throw away bouquet or
small centerpiece (for free) with payment of only 10
$ US extra for shipping.
We are a team of Professional wedding
designer/florist who have extensive experience in creating beautiful wedding
flowers.
Just give us the style and mood of your
wedding…….selecting your gown, the bridesmaids dresses and overall color
theme. Then we can add the floral combination and artistic refinements
to create beautiful floral complements for your wedding.
Our products are perfect for smaller and
destination wedding too. We add customized flowers, colors, ribbons all
to match your wedding while also creating a new design specially for you.
Ask our florist for guidance. His artistry,
knowledge of wedding protocol and ability to listen to your needs will
ensure that you will get good value for your money and have the perfect
floral accents to enhance your wedding day.
